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How do I become a customer? |
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How do I place an order? |
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Do you charge Sales Tax? |
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How can I pay for my order? |
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What if I want to make changes
or cancel my order after I
submit it? |
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How will my item ship? |
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What do I do when my item is
damaged? |
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What if I want to return my
item? |
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What if I have other questions?
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How do I become a customer?
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To
set up an account with us, go to
new customer link and follow the
instructions to fill in the
application. You will receive an
email letting you know when your
account is set up. |
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How do I place an order?
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The
easiest way to place your order
is by phone, you can call us at
(800) 780-5051. One of our
customer service associates will
be answer your call from 8:30am
to 5pm Est. Monday through
Friday to assist you.
You can also place your order by
fax at (866) 741-5484 24-hours a
day. Simply print out our
fax
form, complete, sign and
send to us.
In a near future our webpage
will allow our customers to
place their orders on line.
Sorry for the inconvenience.
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Do you charge Sales Tax?
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There is no sales tax collected
for items shipped outside of
Florida. We charge the standard
sales tax to all Florida orders.
No charges will be made for set
up customers with the annual tax
certificate in file. If you are
ordering for a tax-exempt
organization, please call or
email us for necessary
information. |
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How can I pay for my order?
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Orders will be shipped on cash
in advance basis only. We gladly
accept Visa, MasterCard,
American Express, Discover,
Check, Cashier’s Check or Money
Order. Please note: your order
will be held until your check or
cashier’s check or money order
clears the bank before being
shipped.
Credit maybe establish by
submitting credit application
for approval. |
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What if I want to make changes
or cancel my order after I
submit it?
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We
will do everything we can to
make sure you receive the item(s)
you want. Orders may be
cancelled before they have been
shipped. There may be a
cancellation fee applicable.
Please note that there are
exceptions. If an order is
considered customized or has
been shipped, our standard
return policy will apply. Please
review our
terms and conditions
policy. |
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How will my item ship?
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In
most instances we use UPS for
shipping. For larger items, they
will be shipped through a
freight company. |
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What do I do when my item is
damaged?
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All
damages must be reported within
48 hours of receipt of the item.
Please call us at (800)
780-5051, our customer service
will assist you with any issues
you may have with your shipment.
If your item is damaged, please
make sure to keep all of your
original packaging the item came
in then review our
Return Policy
for details. |
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What if I want to return my item?
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Please review our
Return Policy
Page for details. |
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What if I have other questions?
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Please call us at (800)
780-5051, our customer service
will assist you with any issues
you may have or go to our
Contact Page
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